Shipping, Returns & Exchanges

Shipping

Orders ship Monday thru Friday with the exception of postal holidays. All orders ship within 2-3 business days of the purchase date. At times when I experience a higher volume of orders this time period may be extended. All orders are shipped via USPS

US Military and Diplomatic Addresses
We ship to all APO, DPO and FPO Addresses

Tracking

Tracking numbers are provided for all orders to the US. You will receive your tracking number when your order is shipped.

Shipping Errors

We are all human, and mistakes happen. If we accidentally send you your package to the incorrect address, or you receive an incorrect order, please contact us immediately. We will ship out a replacement order as soon as possible to the correct address. If you the customer, makes an error in providing the correct address, you will be responsible for additional shipping costs.

Damaged Packages

We do our best to pack all orders securely, to ensure that they arrive safely to their destinations. However, if your products arrive damaged, please contact us as soon as possible. Each case will be handled on a case to case basis. Resolutions may include full or partial refunds or replacements for the damaged products.

Lost Packages

We will replace lost packages after a certain time period has passed.

After three weeks for domestic packages.

If your order has not arrived in what you deem a timely manner, please contact us. We are happy to do all that we can to help you track down your package.

Return & Exchanges

All of our products are handmade in small batches to ensure the highest quality product we can make. However, if you are unhappy with any of our products we will be happy to refund or exchange them for you. In the event of the exchange or return, please contact us as soon as possible with the details of the request and we will issue you a return authorization by email.

Please send all returns to the address below. All returns must have a copy of the email authorization in the box. You are responsible for all return shipping costs.

Plantana Soap Co.
Attention: Returns
6128 Kirby Road
Milford, DE 19963

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